Privacy Policy

Last updated June 10, 2023

This privacy notice for Navim IT ('Company', 'we', 'us', or 'our'), provides an explanation of how and for what purposes we may collect, store, use, and/or share your information when you make use of Loopic ("Services"). This encompasses activities such as:

Visiting our website at www.loopic.io, web application, or any other website associated with us that is linked to this privacy notice.
Downloading and utilizing our desktop application, Loopic, or any other application affiliated with us that is linked to this privacy notice.
Engaging with us in other relevant ways, such as sales, marketing, or events.

If you do not agree with our policies and practices outlined in this notice, we kindly request that you refrain from using our Services. If you have any questions or concerns, please contact us.

Collected information

We gather information pertaining to you solely when we possess a valid rationale for doing so, such as facilitating the provision of our Services, engaging in communication with you, or enhancing the quality of our Services.

Information you provide

We collect personal information that you voluntarily provide to us during your registration process on the Services, when you express interest in obtaining information about our products and services, when you actively participate in activities offered on the Services, or when you make direct contact with us. We collect information directly from you, including:

Basic account information. We collect your name, email address, and password. You may also provide optional information such as billing address and company details, which are required for invoicing purposes. We do not process sensitive information.
Payment and contact information. In the event of purchasing a subscription license, it is necessary to furnish supplementary personal or company information alongside payment particulars, including your name, credit card information, and contact details. We maintain a comprehensive record of your purchase history. Please note that all payment data is securely stored by Stripe, and you may find the relevant link(s) to their privacy notice here: https://stripe.com/en-hr/privacy.
User content information. You may provide us with information about your projects, designs, animations, texts, code, graphics, or other similar materials.
Communications with us. You can supply us with information when you participate in surveys, engage in communication with our engineers regarding support inquiries, post questions in our public forums, or subscribe to our newsletter. Whenever you communicate with us through forms, emails, phone calls, comments, or any other means, we retain a copy of our correspondences (including any legally permissible call recordings).

Information collected automatically

During your visit, utilization, or navigation of the Services, certain information is automatically collected. The primary purpose of gathering this information is to ensure the security and functionality of our Services, as well as for internal analytics and reporting objectives.

Information we collect automatically includes:

Log information. We collect information that web browsers, devices, and servers make available, including the type of browser, IP address, unique device identifiers, language preference, referring site, date and time of access, operating system, and network information. This log information is collected when you use our Services.
Transactional information. When you make a purchase through our Services, we collect transaction-related details such as product information, purchase price, and the date and location of the transaction.
Usage information. We collect data about how you use our Services, including the actions performed on a site or application. This includes information about your device, such as screen size, cellular network name, and device manufacturer. We utilize this information to provide our Services to you, gain insights into the usage patterns of our Services to enhance them, and to understand and predict user engagement.
Location information. We may determine the approximate location of your device based on your IP address.
Stored information. Through our apps, we may access information stored on your device, subject to the permissions granted by your device's operating system.
Device Data. Device data is gathered by us, encompassing information regarding the computer, phone, tablet, or any other device employed to access the Services. This device data may vary depending on the utilized device and may consist of details like your IP address (or proxy server), identification numbers associated with the device and applications, location, browser type, hardware model, Internet service provider, mobile carrier, operating system, and system configuration information.
Information from cookies and other technologies. We employ cookies and other technologies, like pixel tags, to identify and track visitors, gather usage information, personalize access preferences for our Services, evaluate the effectiveness of email campaigns, and deliver targeted advertisements.

Information collected from other sources

We may also get information about you from other sources. We collect information relating to your Stripe account, such as your email address, phone number, and payment information.

How and why we use information

Purposes for using information

We use information about you for the purposes listed below:

To facilitate the provision of our Services, including the setup and maintenance of your account, rendering customer service, processing payments and orders, and verifying user information.
To ensure the quality, safety, and improvement of our Services by monitoring and analyzing user interactions with our platform.
To promote our Services and assess, evaluate, and enhance the effectiveness of our marketing efforts, such as targeting marketing messages to specific user groups, advertising our Services, analyzing marketing campaign outcomes, and comprehending and projecting user retention.
To safeguard the integrity of our Services, our users, and the general public by identifying security incidents, detecting and preventing malicious, deceptive, fraudulent, or unlawful activities, combating spam, fulfilling our legal obligations, and protecting the rights and property of ourselves and others. These actions may include declining transactions or terminating Services when necessary.
To resolve issues pertaining to our Services by monitoring, debugging, repairing, and preventing glitches or malfunctions.
To personalize the user experience by providing relevant notifications and advertisements tailored to our Services.
To engage in communication with you, such as through email to solicit feedback, share tips for maximizing the utility of our products, or provide updates; via text messages for payment verification purposes; or by phone to share offers and promotions that we believe will be of interest to you. You have the option to opt out of marketing communications at any time, while still receiving essential account-related updates.

Legal bases for collecting and using information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account.
The use is necessary for compliance with a legal obligation.
The use is necessary in order to protect your vital interests or those of another person.
We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience;
You have given us your consent. We may process your information if you have given us permission to use your personal information for a specific purpose..

Sharing information

Safeguarding the privacy of our users' personal information is of utmost importance to us, and we strictly refrain from selling such data to third parties. Nevertheless, there are limited situations in which we may share information about you, ensuring appropriate privacy safeguards are in place. These circumstances are elaborated below:

Subsidiaries and independent contractors. We may disclose your information to our subsidiaries and independent contractors who require it to assist us in delivering our Services or handling information on our behalf. We ensure that our subsidiaries and independent contractors adhere to this Privacy Policy in relation to any personal information shared with them.
Third-party vendors. Information about you may be shared with third-party vendors who require it to provide services to us. This includes vendors involved in delivering our Services (such as Stripe, fraud prevention services, cloud storage services, postal and email delivery services, customer support services, registrars, and registries), enhancing our marketing efforts (such as tools for identifying target audiences, optimizing marketing campaigns, and placing advertisements), improving and understanding our Services (such as analytics providers), and managing our operations effectively (such as task management programs, scheduling tools, communication, and collaboration tools).
Compliance with legal and regulatory requirements. In order to comply with a subpoena, court order, or any other lawful governmental request, we may disclose information about you.
Protection of rights, property, and others. If we have a reasonable belief in good faith that disclosure of information about you is necessary to protect our rights, the rights of third parties, or the public, we may disclose such information.
Business transfers. In the event of a merger, sale of company assets, acquisition of our business, or our closure or bankruptcy, user information would likely be transferred or acquired by a third party. In such cases, your information would still be subject to this Privacy Policy, and the receiving party would only use your information in accordance with this Privacy Policy.
With your consent. We may share and disclose information with your explicit consent or as directed by you.
Aggregated or de-identified information. We may share information that has been aggregated or de-identified in a manner that it no longer reasonably identifies you. This may include publishing statistical data about the usage of our Services or sharing a hashed version of your email address to facilitate customized advertising campaigns on other platforms.
Published support requests. If you submit a request for assistance through a support email or other feedback mechanisms, we reserve the right to publish that request to provide clarification, respond to your request, and assist other users.

Third-Party services

The Services may contain links to third-party websites, online services, or mobile applications, as well as display advertisements from non-affiliated third parties that may lead to other websites, services, or applications. We cannot guarantee the reliability or liability of such third parties, and we will not be held responsible for any loss or damage arising from the use of those third-party websites, services, or applications. The presence of a link to a third-party website, service, or application does not imply our endorsement. We are unable to ensure the safety and privacy of any data you provide to third parties. Any data collected by third parties is not subject to this privacy notice. We disclaim responsibility for the content, privacy practices, and security policies of any third parties, including other websites, services, or applications that may be linked to or accessible from the Services.

Cookies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information, accross all our platforms.

Retention of personal information

We will keep your personal information only for as long as necessary to achieve the goals stated in this privacy notice, except when the law requires or permits a longer retention period (such as for tax, accounting, or other legal requirements). We will not hold your personal information for any reason beyond the duration of your account with us.

Once we no longer have a valid business reason to use your personal information, we will either erase or de-identify it. If this is not feasible (for example, due to the storage of personal information in backup archives), we will securely store your personal information and isolate it from any further processing until it can be deleted.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks. However, despite our efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be completely secure. Therefore, we cannot guarantee that unauthorized third parties, such as hackers or cybercriminals, will not be able to bypass our security measures and improperly collect, access, steal, or modify your information. While we will take all necessary precautions to protect your personal information, the transmission of personal information to and from our Services is at your own risk. It is advisable to access the Services only within a secure environment.

Choices

You have various choices available to manage the information associated with you:

Limit the information you provide. If you have an account with us, you can choose to refrain from providing optional details, including account information, transaction records, and billing information. However, please note that by not providing this information, certain features of our Services may be inaccessible.
Opt out of marketing communications. You have the option to decline receiving promotional communications from us. You can simply follow the instructions provided in those communications or inform us of your preference. Even if you choose to opt out of promotional communications, you may still receive other types of communication, such as those pertaining to your account and legal notices.
Configure your browser to reject cookies. Certain features on our websites or apps may rely on the use of cookies for proper functioning. Therefore, if you disable cookies in your browser settings, it may affect the performance of these features.
Close your account. If you no longer wish to use our Services, you have the ability to close your account. Please be aware that even after closing your account, we may retain your information as outlined in the "Retention of personal information" section. This retention may be necessary to fulfill legal obligations, such as complying with law enforcement requests or serving our legitimate business interests.

Your rights

If you are situated in specific countries, including those falling within the purview of the European General Data Protection Regulation (referred to as the 'GDPR'), data protection laws grant you certain rights regarding your personal data, subject to any exemptions stipulated by the law. These rights include:

The right to request access to your personal data.
The right to request the correction or deletion of your personal data.
The right to object to the use and processing of your personal data by us.
The right to request limitations on the use and processing of your personal data.
The right to request the portability of your personal data.

In most cases, you can access, correct, or delete your personal data through your account settings and the tools we provide. However, if you encounter any difficulties with these actions or wish to exercise any of the other aforementioned rights, please contact us for assistance.

Furthermore, individuals in the EU also have the right to lodge a complaint with a governmental supervisory authority. Nevertheless, we encourage you to reach out to us initially, as we will make every effort to address and resolve your concerns to the best of our ability.

Controllers and responsible companies

Navim IT is the "data controller" of personal data collected on the Service, and we responsible for deciding how personal data is collected, used, and disclosed. Users may also be data controllers of certain data (User content) provided when you use the Services.

How to reach us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the "Your Rights" section, please contact us.

Information transfer

Given the global reach of our Services, the information pertaining to you that we handle when you utilize the Services within the EU may be utilized, stored, and/or accessed by individuals working for us, other entities within our corporate group, or third-party data processors operating outside the European Economic Area (EEA). When sharing your information with entities outside the EEA, we will implement appropriate measures to ensure that the recipient adequately protects your personal information, in accordance with the requirements set forth by applicable law and as described in this Privacy Policy.

Analytics services provided by external parties

Our Services may utilize analytics services offered by external parties. These analytics providers may employ tracking technologies (such as cookies) to gather information about your use of our Services and across other websites and online platforms. These technologies enable these third parties to identify your device and collect information about you and other individuals who use your device. Such information allows us and other companies to analyze and monitor usage patterns, as well as ascertain the popularity of specific content. It is important to note that this Privacy Policy solely covers the collection of information by our own Service and does not encompass the collection of information by any third-party advertisers or analytics providers.

Changes

We may change our Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (such as adding a statement to our homepage or sending you a notification through email or your dashboard). We will also keep prior versions of this Privacy Policy in an archive for your review.